Get in touch with us today
We’d love to hear from you! Simply fill in the contact form or use other methods below to get in touch with us.
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We’d love to hear from you! Simply fill in the contact form or use other methods below to get in touch with us.
At Paylos, we understand that funding options can vary. While we are a registered NDIS provider, our services can also be funded by other organisations such as DFFH (Department of Families, Fairness and Housing), Child Protection, VACCA (Victorian Aboriginal Child Care Agency), or any other community service organisation on a fee-for-service basis.
Yes, our support workers are available 24 hours a day, 7 days a week, 365 days a year. For support sessions outside standard hours (later than 10pm or earlier than 6am), we recommend booking with as much notice as possible.
This allows us to prepare the staffing pool for those specific hours and ensure that we can meet your unique support needs. For more information or to make arrangements, feel free to reach out to our bookings department.
No, the NDIS is not intended for holidays or tourist travel. Its primary purpose is to provide temporary respite for participants and their informal supports, ensuring compliance with NDIS guidelines.
Under these rules, NDIS funding cannot cover:
• Cruises, holiday packages, airfares, or passports and visas.
• Accommodation or travel expenses for family members or support workers.
• Admission to theme parks, concerts, sporting events, or conferences.
• General living costs, like meals, unless they are included in an STA package (e.g., in a group or centre-based setting).
If you require assistance during a holiday, you can use your regular NDIS-funded supports to help with tasks related to your plan goals. However, the associated holiday costs (e.g., travel, accommodation, and food) would need to be covered out-of-pocket.
At Paylos, we specialise in empowering people to reach their full potential, and we do this in 3 main main ways;
• Short-Term Accommodation (STA): Capacity-building stays at our 37-acre property, focused on fostering independence and social connections.
• Group Day Programs: Engaging community-based activities to build skills, explore interests, and connect socially.
• One-to-One Supports: Personalized assistance to develop life skills, achieve goals, and thrive in everyday settings.
Yes, Paylos is a registered NDIS provider. This means we meet all the compliance and quality standards set by the NDIS to deliver safe and high-quality services to participants.
Whether you’re looking for Short-Term Accommodation (STA), Group Day Programs, or One-to-One Supports, we can tailor our services to your NDIS plan goals. If you’d like to learn more about how our services align with the NDIS, feel free to get in touch!
Yes, Paylos may be a suitable provider, depending on the individual’s needs and circumstances. Our team is experienced in supporting participants with a range of Behaviours of Concern. We take a person-centered approach, working closely with participants, their families, and support networks to develop tailored strategies that promote safety, positive outcomes, and personal growth.
Before we begin services, we conduct a comprehensive intake and risk assessment to ensure we can meet the participant’s needs effectively. If additional support or specialised expertise is required, we collaborate with other professionals to provide the best possible care.
Contact us to discuss the individual’s specific needs and explore how Paylos can assist.
If you lodge a complaint with us, our investigation and conciliation team will work with you to determine an approach that suits you. Instead of the form below you can also download our compliant form.
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