Meet the paylos team

With 14 years of experience in the community services sector, I have dedicated my career to supporting vulnerable individuals facing complex challenges. My educational background includes a Bachelor of Arts in Ministry, a Diploma in Therapeutic Life Story Work, and a Certificate IV in Children, Youth, and Family Services.

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My journey has taken me from volunteering on school holiday camps—where I discovered the transformative power of nature and creativity for kids—to working with the Cambodian government to deliver community service programs in rural areas. I’ve also held roles as a therapeutic residential care worker and an intensive case manager in the out-of-home care space, contributing to organizations such as The Salvation Army, Berry Street, and Anglicare.

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These experiences taught me how to connect individuals with the right services and foster lasting, positive change. Witnessing the lack of access to mainstream programs for young people with complex behaviors inspired me to create Paylos. Paylos exists to provide these individuals with positive memories, skilled mentors, and the support needed to overcome barriers and work towards a brighter future.

Hi, I’m Bron, your Event Coordinator (fun specialist) at Paylos!

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With 4 years of experience in Disability and NDIS support work, I’ve developed a strong foundation in creating inclusive and engaging environments for participants. I also have years of experience working with children and young people as a coach and support worker, including 2 years as a youth worker.

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I hold a Diploma in Sports Management and a Certificate IV in Youth Work, which drive my passion for integrating outdoor activities and sports with therapeutic outcomes.

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Outside of work, I’m all about the outdoors – camping, playing footy, snowboarding, surfing, and pretty much any sport you can think of!

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I am a trauma-informed support worker with three years of experience in the field, dedicated to helping individuals overcome challenges and achieve their goals. My background also includes six years of youth volunteer work, where I focused on fostering growth and resilience in young people.

I hold a Bachelor of Applied Social Sciences (Counselling) and a Diploma in Arts (Counselling), which equips me with the skills to provide compassionate and effective support. I am passionate about using strength-based approaches to empower individuals, helping them unlock their potential and thrive in all areas of life.

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Hi, I’m Toni! With 8 years of experience in the community services sector, I’ve had the opportunity to work across a variety of roles. My background includes working as a Therapeutic Residential Care Worker, a Supervisor of a Residential Care Unit, and an Intensive Case Manager within the child protection space. I’ve also worked as a Support Worker in the disability sector, helping individuals navigate their challenges with compassion and care.

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I hold a Certificate IV in Child, Youth and Family Intervention, which has strengthened my ability to provide trauma-informed support.

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In my personal time, I’m passionate about outdoor activities like soccer, 4WD driving, and mountain biking.

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Hi, I’m Kirstie, and I bring over 12 years of experience in the community services sector to Paylos. My work has included roles in early intervention, crisis response, intensive case management, and supervising a residential care unit. I also have extensive experience as a Wellbeing Coordinator within the Department of Education and Training.

For the past four years, I’ve been involved in the NDIS industry, contributing my skills and experience to help participants achieve their goals. I’m particularly passionate about connecting with people in creative ways, as we do here at Paylos, and using that rapport to teach essential life skills like cooking, cleaning, self-advocacy, and exploring vocational pathways.

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Outside of work, I love camping, spending time outdoors, and finding opportunities to incorporate life-building skills into everyday adventures.

Hi, I’m Kat, and I bring over 11 years of experience in the community services sector to my role at Paylos. My journey in this field has included roles as a Support Worker, Team Leader, and Operations Manager. Along the way, I’ve completed an Advanced Diploma in Community Sector Management, a Diploma in Community Services, and a Certificate IV in Disability.

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As an HR professional, I’m passionate about fostering staff development, equipping our team with the skills and knowledge needed to provide exceptional, person-centered services for our participants. By supporting staff to thrive, I believe we create an environment where both our team and participants can achieve their best.

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In everything I do, I draw from a trauma-informed perspective to ensure our workplace and services remain compassionate and inclusive.

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Hi, I'm Hayley, and I’m the Authorised Program Officer (APO) here at Paylos. With four years of experience in the NDIS industry, I’m passionate about supporting individuals to achieve their goals. I'm currently in my third year of studying a Bachelor of Occupational Therapy at ACU and also work as a Community Support Worker at Paylos. In addition, I’m an Allied Health Assistant (AHA).
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What really drives me is my love for the outdoors. I believe in combining nature with therapy to create meaningful experiences for participants, helping them thrive both inside and out. I’m excited about the opportunity to use outdoor activities as a way to promote growth and well-being for everyone I work with.

Hi, I’m Luke! My journey into the world of youth work and disability services began during my six years volunteering with CYC Teen Camps. These programs were life-changing for me, igniting a passion for creative and meaningful youth work. Watching young people thrive in an environment where they could disconnect from the world and reconnect with themselves was inspiring and gave me a deep appreciation for the power of community and mentorship.

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As my career evolved, I wanted to find a way to combine this passion with my professional background. I’ve got a double degree in Commerce and Information Systems, specializing in Accounting Information Systems and Business Analytics. My retail management experience taught me about leadership and how to create practical, impactful solutions. Now, I’m driven to use that knowledge to make a difference in the youth work and disability sectors, developing systems and strategies that create long-term, positive change.

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Outside of work, I love camping, playing chess, and getting into board games. For me, it’s all about balancing strategy with creativity and keeping the focus on what really matters: empowering people and building opportunities for growth.

Gemma brings over 4 years of experience across the community services sector, including roles in AOD (Alcohol and Other Drugs) support, disability, and NDIS programs. She also has 3 years of experience as a youth worker and supporting children.

Gemma holds a Diploma in Community Services and is passionate about helping others thrive. Outside of work, you’ll find her enjoying the outdoors, camping, hitting the beach, cooking, or working out at the gym.

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